Customer Service Specialist

University of Arkansas at Little Rock

Little Rock, Arkansas, US
$30,773; not specified; yes py
**
Excellent customer service
Campus switchboard management
Student and employee assistance
** The University of Arkansas at Little Rock is seeking a Customer Service Specialist to serve as a key point of contact for students, families, and community members. This role involves providing excellent customer service at the ASK Desk and supporting various administrative tasks while fostering a welcoming environment. **

Job Summary

  • The Customer Service Specialist will serve as the main customer service representative for the ASK Desk, acting as a welcoming and knowledgeable contact for students, families, employees, and community members.
  • Key responsibilities include managing the campus switchboard, providing campus-wide referral information, reporting on customer volume and satisfaction, and assisting in training student staff.
  • The University of Arkansas at Little Rock is committed to providing a safe campus community and is an equal opportunity institution.

Matching Summary

Match Score: 75

** The University of Arkansas at Little Rock is seeking a Customer Service Specialist to serve as a key point of contact for students, families, and community members. This role involves providing excellent customer service at the ASK Desk and supporting various administrative tasks while fostering a welcoming environment. **

Salary

$30,773; Not specified; Yes

Skills & Requirements

Must-have

  • excellent customer service
  • campus switchboard management
  • student and employee assistance
  • email response management
  • campus-wide referral information

Nice-to-have

  • university setting experience
  • front desk experience
  • Workday knowledge
  • Slate knowledge
  • Qless knowledge

Key Requirements

  • High school diploma
  • One year specialized training
  • One year applicable experience
  • Ability to work evenings and weekends
  • Proof of legal authority to work in the US

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter