Senior Desktop Support Specialist

University of Texas at Austin

Austin, Texas, United States
$58,000 + depending on qualifications py
Fully remote
Advanced desktop support
Troubleshooting hardware and software
Servicenow experience
The Senior Desktop Support Specialist provides senior-level technical support for end-user computing environments

Job Summary

  • The Senior Desktop Support Specialist provides senior-level technical support for end-user computing environments.
  • This role delivers in-person and virtual support to ensure reliable, secure, and efficient technology services for staff.
  • The University provides a competitive benefits package that includes insurance and retirement benefits.

Matching Summary

The Senior Desktop Support Specialist provides senior-level technical support for end-user computing environments.

Salary

$58,000+ depending on qualifications

Skills & Requirements

Must-have

  • advanced desktop support
  • troubleshooting hardware and software
  • ServiceNow experience

Nice-to-have

  • experience with JAMF and MECM/SCCM
  • supporting audiovisual technologies
  • strong customer service skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • experience in a mixed Mac and Windows environment
  • strong troubleshooting skills

Work Rights

Must be eligible to work in the United States

Tailored Resume

Cover Letter