Customer Service Representative - Automotive (on-site)

Concentrix

Oshawa, Ontario, Canada
Base: $19.35 - $21ph; bonus/equity: incentives ali...
On-site
1 year of customer service experience
High school diploma or equivalent
Proficiency in windows-based applications
Concentrix is seeking a Customer Service Representative for its Oshawa, Ontario location, focusing on delivering exceptional customer support in the automotive sector. The role involves interacting with customers through various channels to resolve inquiries and issues, while fostering a people-first, inclusive workplace culture

Job Summary

  • This role involves handling inbound and outbound calls as well as online inquiries to resolve customer issues regarding vehicle warranties and recalls.
  • Concentrix offers significant investment in employee development with approximately 80% of managers promoted from within the company.
  • The position includes a base salary range of $19.35 - $21/hr plus performance incentives and comprehensive benefits like medical, dental, and vision insurance.

Matching Summary

Match Score: 85

Concentrix is seeking a Customer Service Representative for its Oshawa, Ontario location, focusing on delivering exceptional customer support in the automotive sector. The role involves interacting with customers through various channels to resolve inquiries and issues, while fostering a people-first, inclusive workplace culture.

Salary

Base: $19.35 - $21/hr; Bonus/Equity: Incentives align with individual and company performance; Benefits: Medical, dental, vision, EAP, RRSP, PTO, paid training

Skills & Requirements

Must-have

  • 1 year of customer service experience
  • High School Diploma or equivalent
  • Proficiency in Windows-based applications
  • Ability to work 40-hour week minimum

Nice-to-have

  • Retail or restaurant background
  • Call centre experience
  • Eagerness to learn new technologies
  • Fast-paced multi-tasking skills

Key Requirements

  • 1 year customer service experience
  • High School Diploma
  • Legal authorization to work in Canada

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter