The role serves as the primary point of contact for internal and external customers to resolve requests and build lasting relationships
Job Summary
The role serves as the primary point of contact for internal and external customers to resolve requests and build lasting relationships.
The specialist ensures 100% on-time delivery by proactively managing sales orders and facilitating the flow of materials and tooling between work centers.
Sonaca North America offers a comprehensive benefits package including a 401(k) match, paid holidays, and tuition assistance.
Matching Summary
The role serves as the primary point of contact for internal and external customers to resolve requests and build lasting relationships.
Salary
Not specified; Competitive wages mentioned
Skills & Requirements
Must-have
Customer point of contact for sales orders
Manage plant material flow between work centers
Proactive management of on-time delivery
Experience with ERP/MRP systems
Negotiate due dates for AOG situations
Review sales orders and purchase order changes
Nice-to-have
Hands-on approach to customer status reporting
Ability to identify capacity constraints
Strong analytical problem-solving skills
Knowledge of lean principles in manufacturing
Experience with Access software
Key Requirements
Associate's degree in business, engineering, or materials management
Minimum 4 years customer service experience in aerospace manufacturing
High school diploma with minimum 6 years experience if no degree
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)