Technical Support Engineer (premium Team)

Gong

Austin, Texas, United States
Base: $35-$50ph; bonus/equity: potential incentive...
On-site
4+ years technical support experience
Sql and snowflake proficiency
Api debugging and integration support
This role serves as a primary point of contact for premium customers to resolve complex technical issues with Gong's revenue AI platform

Job Summary

  • This role serves as a primary point of contact for premium customers to resolve complex technical issues with Gong's revenue AI platform.
  • The position requires deep expertise in SQL, Snowflake, Kibana, and API tools to diagnose root causes and drive solutions.
  • Employees receive comprehensive benefits including medical plans, a wellbeing fund, mental health support, and flexible vacation time.

Matching Summary

This role serves as a primary point of contact for premium customers to resolve complex technical issues with Gong's revenue AI platform.

Salary

Base: $35-$50/Hour; Bonus/Equity: Potential incentive compensation and equity included; Benefits: Medical, dental, vision, 401(k), wellness stipend

Skills & Requirements

Must-have

  • 4+ years technical support experience
  • SQL and Snowflake proficiency
  • API debugging and integration support
  • Zendesk and Jira usage
  • Enterprise client escalation management

Nice-to-have

  • Python scripting for automation
  • Mentoring new team members
  • Cross-functional collaboration skills
  • Customer-first mindset advocacy
  • Knowledge base contribution

Key Requirements

  • 4+ years in technical or product support roles
  • Experience with enterprise-level B2B SaaS clients
  • Proficiency in cloud infrastructure tools like AWS and Linux

Work Rights

Not specified

Tailored Resume

Cover Letter