Director, It Services Management

Fiserv Com

Onsite
Major incident management
Network operations center (noc)
Advanced resolution team (art)
Fiserv is seeking a Director of IT Services Management to lead the Command Center operations, focusing on Major Incident Management. The role demands extensive experience in IT command centers and requires strong leadership and communication skills

Job Summary

  • As a Command Center Leader of the FICC (Fiserv Incident Command Center), you will be responsible for overseeing the day-to-day operations which includes monitoring incoming Major Incidents, identifying any correlation to a larger, wider impacting infrastructure issue and ensuring appropriate priority and escalation of potential larger scale issues.
  • The Duty Manager will be responsible for engaging in high-pressure situations, particularly during emergencies or P1/P2 Major Incidents as well as being responsible for ensuring accurate and timely communication are being provided to Sr Leaders and Fiserv internal stakeholders.
  • This role will be required to work onsite with the ability to work 12-hour shifts, which may include nights, weekends, and holidays.

Matching Summary

Match Score: 85

Fiserv is seeking a Director of IT Services Management to lead the Command Center operations, focusing on Major Incident Management. The role demands extensive experience in IT command centers and requires strong leadership and communication skills.

Skills & Requirements

Must-have

  • Major Incident Management
  • Network Operations Center (NOC)
  • Advanced Resolution Team (ART)
  • Client Communications
  • command center technologies and software

Nice-to-have

  • ITIL Foundational certification
  • financial industry experience
  • IT infrastructure expertise

Key Requirements

  • 10+ years of experience in a command center
  • 7+ years of experience with command center technologies
  • 5+ years of experience in a supervisory role
  • Bachelor’s degree or equivalent experience
  • Legally authorized to work in the U.S.

Work Rights

Must be legally authorized to work in the U.S.

Tailored Resume

Cover Letter