As a Senior Manager, Service Request Management, you will manage the Application Security team, supporting employee access provisioning for over 200 applications
Job Summary
As a Senior Manager, Service Request Management, you will manage the Application Security team, supporting employee access provisioning for over 200 applications.
You will partner closely with Information Security, Identity & Access Management (IAM), Access Quality Review and application owners to proactively identify risks and support consistent, well-governed access outcomes.
CIBC offers a career rather than just a paycheck, with competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers.
Matching Summary
As a Senior Manager, Service Request Management, you will manage the Application Security team, supporting employee access provisioning for over 200 applications.
Skills & Requirements
Must-have
Access management experience
Service request management experience
Risk and controls experience
Partnering with Security and IAM teams
Orchestrate activities across multiple workstreams
Nice-to-have
Relationship-oriented bank
Embrace your strengths and ambitions
Risk-aware, controls-focused mindset
Champion change and collaboration
Values matter to you
Key Requirements
5+ years experience in access management, service request management, or related technology operations
Experience with risk, controls, or governance considerations
Exposure to IAM or PAM concepts is a strong asset
Ability to assess processes and procedures for downstream impact