Client Support Specialist - It

ICF

Los Angeles, CA, US
Base: $41,641.00 - $77,869.00; bonus/equity: not s...
Fully remote
5+ years enterprise it support experience
Windows 11 and microsoft 365 proficiency
Active directory and mdm platform experience
This role provides hands-on, enterprise-level technical support to the Southern California Regional Rail Authority in a mission-critical transit environment

Job Summary

  • This role provides hands-on, enterprise-level technical support to the Southern California Regional Rail Authority in a mission-critical transit environment.
  • The specialist will manage hardware, software, and collaboration tools for over 200 users across multiple facilities including Los Angeles and Pomona.
  • Candidates must be available for after-hours, weekend, and emergency support while maintaining reliable technology operations for staff.

Matching Summary

This role provides hands-on, enterprise-level technical support to the Southern California Regional Rail Authority in a mission-critical transit environment.

Salary

Base: $41,641.00 - $77,869.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years enterprise IT support experience
  • Windows 11 and Microsoft 365 proficiency
  • Active Directory and MDM platform experience
  • Mobile device enrollment and support skills
  • Asset lifecycle management capabilities
  • Valid California Class C driver's license

Nice-to-have

  • Public sector or transportation environment experience
  • Familiarity with transit ticketing systems
  • Support for multiple geographically distributed facilities
  • Strong customer-service orientation in high-impact scenarios
  • Experience creating user guides and training materials

Key Requirements

  • 5+ years of enterprise IT support experience
  • 1+ year supporting populations of 200+ users
  • Valid California Class C driver's license with clean record
  • Ability to lift and carry equipment up to 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter