Bilingual Customer Success Manager

GLOBAL PAYMENT HOLDING COMPANY

Markham, ON, Canada
Base: competitive; incentives: quarterly sales inc...
Hybrid
Bilingual french and english communication skills
1-2 years of b2b customer service experience
Strong outbound and inbound phone sales skills
Global Payments is seeking a bilingual Customer Success Manager in Markham, ON, who will focus on generating revenue and maintaining relationships with small to medium enterprise clients. The position offers a hybrid work model, competitive salary, and opportunities for professional growth in a fast-paced environment

Job Summary

  • The role focuses on generating revenue, retaining existing merchant accounts, and maintaining excellent relationships through proactive initiatives.
  • Candidates will be responsible for cross-selling bank card services, managing terminal upgrades, and ensuring a 60% save ratio for at-risk merchants.
  • The position offers a competitive base salary plus quarterly sales incentives with an OTE between $55,000 and $64,000 in a hybrid work model.

Matching Summary

Match Score: 85

Global Payments is seeking a bilingual Customer Success Manager in Markham, ON, who will focus on generating revenue and maintaining relationships with small to medium enterprise clients. The position offers a hybrid work model, competitive salary, and opportunities for professional growth in a fast-paced environment.

Salary

Base: Competitive; Incentives: Quarterly sales incentives; OTE: $55,000 - $64,000

Skills & Requirements

Must-have

  • Bilingual French and English communication skills
  • 1-2 years of B2B customer service experience
  • Strong outbound and inbound phone sales skills
  • Proactive merchant relationship management
  • Terminal sales and upgrades expertise

Nice-to-have

  • Experience with small and medium enterprise portfolios
  • Ability to identify merchant needs using probing skills
  • Strong negotiation skills for retention issues
  • Fast-paced and challenging environment adaptability

Key Requirements

  • High School diploma
  • French and English fluency (written and spoken)
  • 1-2 years of Sales or B2B customer service experience

Work Rights

Not specified

Tailored Resume

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