Principal, Customer Success Manager

Workday

India
**
Customer relationship coordination
Communicate workday roadmap
Develop customer success plans
** Workday is seeking a Principal Customer Success Manager to join their team in India, responsible for enhancing customer relationships and driving the adoption of their solutions. This fully remote position emphasizes collaboration, customer engagement, and the opportunity to shape the company's presence in a growing market. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Principal Customer Success Manager to join their team in India, responsible for enhancing customer relationships and driving the adoption of their solutions. This fully remote position emphasizes collaboration, customer engagement, and the opportunity to shape the company's presence in a growing market. **

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Communicate Workday roadmap
  • Develop customer success plans
  • Resolve customer concerns
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 10+ years customer facing services
  • 3+ years project management
  • Functional domain expertise preferred
  • Experience with State & Local Government
  • Customer management in SaaS environment
  • Ability to travel up to 30%

Work Rights

Not specified

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