Client Support Specialist Ii

Farm Family

Omaha, United States
Base: $19.23ph to $26.44ph; bonus/equity: not spec...
Active listening skills
In-depth product knowledge
Website/mobile app support
The Client Support Specialist is often the first contact with clients, responsible for providing effective customer service in response to inquiries, concerns, and requests about products and services

Job Summary

  • The Client Support Specialist is often the first contact with clients, responsible for providing effective customer service in response to inquiries, concerns, and requests about products and services.
  • Essential functions include possessing in-depth knowledge of applicable products, services, and procedures, monitoring workflow for back-office items, and handling escalated client calls.
  • The company offers a competitive compensation package, performance-based incentives, and a comprehensive benefits program including health, dental, vision, and 401(k) with company match.

Matching Summary

The Client Support Specialist is often the first contact with clients, responsible for providing effective customer service in response to inquiries, concerns, and requests about products and services.

Salary

Base: $19.23/hour to $26.44/hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits program

Skills & Requirements

Must-have

  • Active listening skills
  • In-depth product knowledge
  • Website/mobile app support
  • Workflow monitoring
  • Policy interpretation
  • Client complaint handling

Nice-to-have

  • Building client relationships
  • Mentoring lower-level employees
  • Data trend analysis
  • Troubleshooting system errors

Key Requirements

  • High School diploma or GED
  • 2-3 years customer service/call center experience
  • Legally authorized to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter