Service Desk T2

RSM UK

San Salvador, El Salvador
Fully remote
Provide phone and email technical support
Support and troubleshoot workstations, servers, network
Systems administration for office 365
Provide phone and email technical support for end-users to resolve any hardware or software issues

Job Summary

  • Provide phone and email technical support for end-users to resolve any hardware or software issues.
  • Support and troubleshoot workstations, servers and network related issues.
  • We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

Matching Summary

Provide phone and email technical support for end-users to resolve any hardware or software issues.

Skills & Requirements

Must-have

  • Provide phone and email technical support
  • Support and troubleshoot workstations, servers, network
  • Systems administration for Office 365
  • Monitor and troubleshoot client backups
  • Manage cases according to impact and priority
  • Document support issues and resolutions

Nice-to-have

  • Instill confidence in a world of change
  • Empowering clients and people to realize potential
  • Inclusive culture and talent experience
  • Environment that inspires and empowers

Key Requirements

  • 1-2 years of experience on technical helpdesk
  • Minimum of 2 years software/hardware troubleshooting
  • Microsoft Certification (MCSE/MCSA) preferred
  • Network+ Certification preferred
  • Bachelor's degree (BA/BS) is a plus
  • Experience with Office 365 Administration
  • Fundamental understanding of TCP/IP Networking
  • Experience with firewalls
  • Experience with VMWare ESX hosts
  • Experience with Windows Servers
  • Experience with Azure AD Administration
  • Experience with SharePoint and Teams Administration
  • Experience with remote solutions
  • Experience with Apple Hardware and MAC OS X
  • Experience with enterprise mobile devices

Work Rights

Not specified

Tailored Resume

Cover Letter