Ensures clients achieve measurable results with IQVIA solutions by overseeing adoption, optimization, and ongoing support
Job Summary
Ensures clients achieve measurable results with IQVIA solutions by overseeing adoption, optimization, and ongoing support.
Manages customer relationships throughout their lifecycle, aligning internal teams to client objectives and identifying opportunities for increased value and partnership.
Works with pharmaceutical, biotech, and CRO clients to maximize value from clinical trial software, combining industry expertise and SaaS management to drive retention, adoption, and compliance.
Matching Summary
Ensures clients achieve measurable results with IQVIA solutions by overseeing adoption, optimization, and ongoing support.
Salary
Base: $83,600.00 - $232,900.00; Bonus/Equity: Dependent on position offered; Benefits: Range of health and welfare and/or other benefits
Skills & Requirements
Must-have
Clinical trial software expertise
SaaS management
Customer relationship lifecycle management
Client retention and adoption
Cross-functional team leadership
Nice-to-have
Consultative skills
Executive communication
Analytical proficiency
Process improvement identification
Key Requirements
7–10 years life sciences/clinical operations experience
3–5 years customer-facing leadership
Bachelor’s degree required
Proven leadership in fast-paced, matrixed environments