This job posting seeks a Product Lead for KYC Customer Interactions at ING Belgium, focusing on enhancing customer experiences through effective digital and manual processes. The role involves overseeing the end-to-end customer due diligence interaction process while collaborating with multiple stakeholders to ensure compliance and continuous improvement
Job Summary
You deliver a state-of-the-art, frictionless exchange between KYC and our customers across various touchpoints.
You own the CDD customer interaction process end-to-end, including its change and delivery roadmap end-to-end.
You will be at the forefront of an important part of our banking operations in Belgium and become part of an energetic and collaboration-driven team.
Matching Summary
Match Score: 85
This job posting seeks a Product Lead for KYC Customer Interactions at ING Belgium, focusing on enhancing customer experiences through effective digital and manual processes. The role involves overseeing the end-to-end customer due diligence interaction process while collaborating with multiple stakeholders to ensure compliance and continuous improvement.
Skills & Requirements
Must-have
Product Lead experience
KYC/CDD workflow solutions
Digitalization and automation
Customer experience improvements
Roadmap definition and execution
Backlog management and prioritization
Nice-to-have
Strategic mindset
Customer focus
Organizational savvy
Tech savvy
Continuous learning
Empower team members
Key Requirements
Master's Degree
Experience in defining strategies and policies
Proven track record in digitalization and automation