This position serves as subject matter expert for Post Market Surveillance complaint handling process for all US products
Job Summary
This position serves as subject matter expert for Post Market Surveillance complaint handling process for all US products.
The role involves managing customer escalations, performing live calls with customers, and processing high-risk complaint files.
Baxter offers comprehensive compensation and benefits packages, including medical and dental coverage starting on day one, 401(k) matching, and paid time off.
Matching Summary
This position serves as subject matter expert for Post Market Surveillance complaint handling process for all US products.
Salary
Base: $88,000 - $121,000 annually; Bonus/Equity: May be eligible for discretionary bonuses; Benefits: Comprehensive compensation and benefits packages
Skills & Requirements
Must-have
Post Market Surveillance processes
complaint handling
Regulatory Reporting
customer escalations
collect critical information
perform follow-up calls
Nice-to-have
driving process improvement
lean principles
cross functional continuous improvement
teamwork
customer focus
Key Requirements
Bachelor’s degree or clinical certification or equivalent experience
2-5 years relevant work experience
Strong knowledge of FDA Quality System
Ability to make independent decisions
Applicants must be authorized to work for any employer in the U.S.