Customer Service Advisor - Migrant Help

Maximus

Leeds, United Kingdom
On-site
High volume call handling experience
Empathy and resilience in sensitive cases
Accurate record keeping and data protection
This role partners with the charity Migrant Help to provide essential support to Asylum Seekers

Job Summary

  • This role partners with the charity Migrant Help to provide essential support to Asylum Seekers.
  • The position involves responding to enquiries via telephone, email, and live chat while maintaining strict confidentiality.
  • Training is provided for up to 4 weeks before transitioning to a rotated shift pattern including weekends.

Matching Summary

This role partners with the charity Migrant Help to provide essential support to Asylum Seekers.

Skills & Requirements

Must-have

  • High volume call handling experience
  • Empathy and resilience in sensitive cases
  • Accurate record keeping and data protection
  • Conflict resolution skills
  • Multi-channel communication proficiency

Nice-to-have

  • Experience with additional needs service users
  • Awareness of mental health issues
  • Cultural awareness and diversity respect
  • Passion for supporting vulnerable communities

Key Requirements

  • Strong written English skills
  • Ability to work under pressure
  • No specific degree or license mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter