Not specified (assumed to be office-based due to location)
Manage and optimize case queues within salesforce
Ensure timely allocation of workload within slas
Accurately assess and categorize cases based on urgency
Cigna is looking for an Administrative Services Representative in Kuala Lumpur to manage and optimize case queues within Salesforce, ensuring timely workload allocation and adherence to service level agreements (SLAs). The ideal candidate will possess strong organizational and communication skills, with a focus on detail and accuracy
Job Summary
The role focuses on managing and optimizing case queues within Salesforce to ensure timely allocation and handling of workload.
You will be responsible for sorting claims, uploading healthcare provider details, and classifying data to support reporting.
Cigna Healthcare is an advocate for better health through every stage of life, guiding customers through the healthcare system.
Matching Summary
Match Score: 75
Cigna is looking for an Administrative Services Representative in Kuala Lumpur to manage and optimize case queues within Salesforce, ensuring timely workload allocation and adherence to service level agreements (SLAs). The ideal candidate will possess strong organizational and communication skills, with a focus on detail and accuracy.
Skills & Requirements
Must-have
manage and optimize case queues within Salesforce
ensure timely allocation of workload within SLAs
accurately assess and categorize cases based on urgency
route cases to correct queues in queue management system
maintain accurate records within the system
Nice-to-have
prior experience in healthcare industry
experience with case management software
identify opportunities for process improvement
strong communication and interpersonal skills
ability to work independently and as part of team
Key Requirements
1-3 years of experience in administrative or queue/case management role
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong attention to detail and accuracy
Ability to uphold discretion when handling confidential information