Customer Service Representative

Waypoint Underwriting Management

Cleveland, OH, United States
Base: $18.00 hourly; bonus/equity: not specified; ...
On-site
Respond to customer inquiries
Handle incoming customer calls
Assist with policy details and claims
Waypoint Underwriting Management is seeking a Customer Service Representative who will act as a critical point of contact for customers, providing support and resolving inquiries with professionalism. The ideal candidate should possess strong communication skills, empathy, and a passion for customer service in a fast-paced environment

Job Summary

  • Serve as a key point of contact for customers, providing product and service information and resolving issues with professionalism and efficiency.
  • Handle incoming customer calls, assist with policy details, claims inquiries, and billing or premium-related questions.
  • Support customers with complaint resolution while maintaining a high level of service.

Matching Summary

Match Score: 85

Waypoint Underwriting Management is seeking a Customer Service Representative who will act as a critical point of contact for customers, providing support and resolving inquiries with professionalism. The ideal candidate should possess strong communication skills, empathy, and a passion for customer service in a fast-paced environment.

Salary

Base: $18.00 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Handle incoming customer calls
  • Assist with policy details and claims
  • Provide insurance product information

Nice-to-have

  • Passionate about helping people
  • Thrives in a fast-paced environment
  • Problem-solving skills
  • Think on your feet

Key Requirements

  • Minimum of 2 years of customer service experience
  • High school diploma required
  • Proficiency in Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter