Provider Coordinator

Bupa UK

Hong Kong
Hybrid
Claim reconciliations
Investigate outstanding accounts
Handle member complaints
Manage claim reconciliations in the region and share investigated reports with clear explanation of Bupa Global Decisions with Network Managers for any negotiations taken forward with the provider

Job Summary

  • Manage claim reconciliations in the region and share investigated reports with clear explanation of Bupa Global Decisions with Network Managers for any negotiations taken forward with the provider.
  • Handle complaints received from client managers/ members/ Customer Services team/ Provider Mailbox and coordinate internally with stakeholders and Network Managers for resolutions and update the complaints tracker.
  • We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

Matching Summary

Manage claim reconciliations in the region and share investigated reports with clear explanation of Bupa Global Decisions with Network Managers for any negotiations taken forward with the provider.

Skills & Requirements

Must-have

  • Claim reconciliations
  • Investigate outstanding accounts
  • Handle member complaints
  • Fluent in English and Cantonese
  • MS Office advanced knowledge

Nice-to-have

  • Customer facing roles
  • Achieving productivity targets
  • Positive internal association
  • Brave, caring, and responsible

Key Requirements

  • Bachelor’s degree or above
  • Global/local health insurance background
  • Previous contact centre experience
  • Fluent in English, Cantonese

Work Rights

Not specified

Tailored Resume

Cover Letter