Rtw Case Manager

EML

Sydney, Australia
Not specified; generous discounts; annual compyny ...
Fully remote
Extensive customer service experience
Ability to manage end-to-end claims process
Strong communication and stakeholder liaison skills
The role involves managing a portfolio of physical and psychological claims within the Specialised Insurance Group supporting Hospitality Industry Insurance portfolios

Job Summary

  • The role involves managing a portfolio of physical and psychological claims within the Specialised Insurance Group supporting Hospitality Industry Insurance portfolios.
  • Candidates will be responsible for determining claim liability, managing treatment, processing payments, and implementing recovery and return-to-work outcomes.
  • The company offers a flexible work environment with up to 3 days of remote work from month three, along with comprehensive learning and development opportunities.

Matching Summary

The role involves managing a portfolio of physical and psychological claims within the Specialised Insurance Group supporting Hospitality Industry Insurance portfolios.

Salary

Not specified; Generous discounts; Annual company incentive scheme + salary reviews

Skills & Requirements

Must-have

  • Extensive customer service experience
  • Ability to manage end-to-end claims process
  • Strong communication and stakeholder liaison skills

Nice-to-have

  • Allied health or rehabilitation background
  • Empathetic and supportive approach
  • Experience with mental health claims

Key Requirements

  • Extensive customer service experience
  • Allied health, rehabilitation or disability support experience (advantageous)
  • High level of empathy and resilience

Work Rights

Not specified

Tailored Resume

Cover Letter