Supervisor, Member Services - Public Plans

Harvard Pilgrim Health Care Inc

Canton, MA, US
Base: $63,969.29 - $95,953.93; bonus/equity: varia...
Fully remote
3-5 years customer service experience
Knowledge of medical terminology
Hipaa compliance adherence
Point32Health is seeking a Supervisor for Member Services to oversee a remote team dedicated to delivering high-quality healthcare support. The ideal candidate will have supervisory experience, strong communication skills, and a background in customer service within the healthcare sector

Job Summary

  • The Supervisor is responsible for the direct supervision of Member Services colleagues including Advocates and Team Leaders while maintaining up-to-date knowledge of Point32Health products.
  • This role requires ensuring high levels of customer satisfaction by resolving calls on first contact and handling escalated complaints with empathy and accuracy.
  • Point32Health offers a comprehensive total rewards package including medical, dental, vision coverage, retirement plans, and paid time off.

Matching Summary

Match Score: 85

Point32Health is seeking a Supervisor for Member Services to oversee a remote team dedicated to delivering high-quality healthcare support. The ideal candidate will have supervisory experience, strong communication skills, and a background in customer service within the healthcare sector.

Salary

Base: $63,969.29 - $95,953.93; Bonus/Equity: Variable pay eligible; Benefits: Medical, dental, vision, retirement, PTO, life insurance

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Knowledge of medical terminology
  • HIPAA compliance adherence
  • Call center software proficiency
  • Team performance monitoring

Nice-to-have

  • Previous supervisory experience
  • Virtual/remote work setting experience
  • Bachelor's degree preferred
  • Healthcare benefits knowledge
  • Continuous improvement mindset

Key Requirements

  • Associate degree or equivalent work experience
  • 3-5 years of customer service experience
  • Knowledge of medical terminology
  • Prior experience training in virtual settings
  • Compliance with state and federal regulations

Work Rights

Not specified

Tailored Resume

Cover Letter