ICT TECHNICAL SUPPORT SPECIALIST

PERSOL TECH SERVICES PTE. LTD.

Singapore, Singapore
Not specified
Level 1 and 2 trouble shooting
Service case escalation handling
Hardware and software maintenance
PERSOL Tech Services Pte. Ltd. is seeking an ICT Technical Support Specialist to provide onsite technical support, troubleshoot issues, and manage software distribution within a customer-focused environment. The ideal candidate should have a diploma in an IT-related field and possess advanced knowledge of computer hardware, operating systems, and software applications. ###

Job Summary

  • The role involves providing onsite support to users with a strong focus on maintaining good customer satisfaction for both main and off-site locations.
  • Candidates will handle Level 1 and 2 troubleshooting, manage service cases escalated by the helpdesk, and ensure timely ticket updates and closures.
  • Responsibilities include breaking and fixing patches, managing software distribution, installing inventory scanning agents, and coordinating asset disposal listings.

Matching Summary

Match Score: 75

PERSOL Tech Services Pte. Ltd. is seeking an ICT Technical Support Specialist to provide onsite technical support, troubleshoot issues, and manage software distribution within a customer-focused environment. The ideal candidate should have a diploma in an IT-related field and possess advanced knowledge of computer hardware, operating systems, and software applications. ###

Skills & Requirements

Must-have

  • Level 1 and 2 trouble shooting
  • Service case escalation handling
  • Hardware and software maintenance
  • Inventory scanning agent installation
  • Ticket update and closure procedures

Nice-to-have

  • Good customer satisfaction focus
  • Team image improvement skills
  • Preventive maintenance experience

Key Requirements

  • Minimum Diploma in IT related discipline
  • Advanced knowledge of computer hardware systems
  • Knowledge of operating systems and remote connection systems

Work Rights

Not specified

Tailored Resume

Cover Letter