Senior Manager, It Service Desk

McKesson

Base: $96,400 - $160,600; bonus/equity: not specif...
Hybrid
7+ years of it support experience
Strong knowledge of itil framework
Experience with enterprise ticketing systems
McKesson is an impact-driven company focused on making quality healthcare accessible and affordable

Job Summary

  • McKesson is an impact-driven company focused on making quality healthcare accessible and affordable.
  • The Senior Manager of IT Service Desk will lead a team to enhance user experience and operational efficiency.
  • The role involves integrating AI and automation technologies to transform service desk operations.

Matching Summary

McKesson is an impact-driven company focused on making quality healthcare accessible and affordable.

Salary

Base: $96,400 - $160,600; Bonus/Equity: Not specified; Benefits: Comprehensive health, dental, and vision benefits

Skills & Requirements

Must-have

  • 7+ years of IT support experience
  • Strong knowledge of ITIL framework
  • Experience with enterprise ticketing systems

Nice-to-have

  • Experience supporting hybrid or remote workforces
  • Familiarity with automation and AI-driven support technologies
  • Strong analytical skills and data-driven decision-making

Key Requirements

  • Bachelor’s degree in Information Technology
  • At least 3 years in a leadership role
  • Demonstrated experience implementing AI or automation solutions

Work Rights

Not specified

Tailored Resume

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