Technical Support Specialist

Brookfield Properties

Cleveland, OH, US
Fully remote
2 years it support experience
Windows 11 and office 365 support
Servicenow incident management
This role is critical for maintaining the productivity of end users by supporting enterprise applications and hardware across the organization

Job Summary

  • This role is critical for maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.
  • The position offers hands-on experience with enterprise applications including Windows 11, Office 365, and Intune alongside structured learning opportunities.
  • Employees will have the opportunity to grow within their team and across the Brookfield organization through dedicated training and development investments.

Matching Summary

This role is critical for maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.

Skills & Requirements

Must-have

  • 2 years IT support experience
  • Windows 11 and Office 365 support
  • ServiceNow incident management
  • Remote technical troubleshooting
  • Hardware support for Lenovo Mac iOS Android

Nice-to-have

  • Experience in call queue environment
  • LinkedIn Learning or boot camp exposure
  • Strong problem-solving skills
  • Active listening and communication
  • Vendor engagement experience

Key Requirements

  • High School Diploma or GED required
  • Minimum 2 years IT support experience
  • Familiarity with ServiceNow preferred
  • Understanding of ITIL framework concepts

Work Rights

Not specified

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