It End User Support Specialist

Indclutch

San Jose, California, United States
Base: $95.9k - $131.9k usd; bonus/equity: incentiv...
Hybrid
Tier 2/3 technical support
Active directory management
Windows and macos environments
This role is responsible for resolving complex technical issues while mentoring junior staff to ensure system stability

Job Summary

  • This role is responsible for resolving complex technical issues while mentoring junior staff to ensure system stability.
  • The position requires providing Tier 2/3 support for hardware, software, network issues, and conference room AV setups.
  • Candidates must have strong knowledge of Windows/macOS environments, Active Directory, and Office 365 with a Bachelor's degree or equivalent experience.

Matching Summary

This role is responsible for resolving complex technical issues while mentoring junior staff to ensure system stability.

Salary

Base: $95.9K - $131.9K USD; Bonus/Equity: Incentive opportunities based on performance; Benefits: Not specified

Skills & Requirements

Must-have

  • Tier 2/3 technical support
  • Active Directory management
  • Windows and macOS environments
  • Office 365 and endpoint tools
  • TCP/IP DNS DHCP VPN networking
  • Hardware and software troubleshooting

Nice-to-have

  • Leadership and mentoring skills
  • Customer-focused mindset
  • Problem-solving analytical thinking
  • Service-Now ticketing experience
  • Azure cloud platform familiarity
  • Microsoft Intune experience

Key Requirements

  • Bachelor's Degree in IT or related field
  • 3+ years of IT support experience
  • Eligible for U.S. export authorizations

Work Rights

Must be eligible for U.S. export authorizations

Tailored Resume

Cover Letter