Student Account Associate

Penn State University

University Park, PA, US
Base: $42,100.00 - $61,000.00; bonus/equity: not s...
Hybrid
Excellent customer service skills
High level of attention to detail
Strong interpersonal communication abilities
The Office of the Bursar seeks a skilled individual to provide counseling on university policies and resolve complex student account issues

Job Summary

  • The Office of the Bursar seeks a skilled individual to provide counseling on university policies and resolve complex student account issues.
  • Successful candidates will guide students through billing, financial aid disbursement, and refunding processes via multiple communication channels.
  • The position offers a flexible work arrangement combining remote and on-campus duties along with a generous 75% tuition discount benefit.

Matching Summary

The Office of the Bursar seeks a skilled individual to provide counseling on university policies and resolve complex student account issues.

Salary

Base: $42,100.00 - $61,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement plans, paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • Excellent customer service skills
  • High level of attention to detail
  • Strong interpersonal communication abilities
  • Microsoft Word and Excel proficiency

Nice-to-have

  • Experience with student business systems
  • Advising and counseling capabilities
  • Critical thinking and problem solving

Key Requirements

  • Associate Degree or equivalent experience
  • 4+ years of relevant experience
  • Authorization to work in the U.S.
  • Successful completion of credit history check

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter