The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base
Job Summary
The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base.
Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
Matching Summary
The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base.
Skills & Requirements
Must-have
Manage existing contractual customers
Generate aftermarket services growth
GE Controls Products knowledge
Mark VIe control system experience
50% travel within Europe
Nice-to-have
OT Cyber Security industry experience
Proactive long-term customer relationships
High customer satisfaction focus
Voice of the customer relay
Key Requirements
Master's degree or equivalent knowledge/experience