Business Team Senior Specialist - Bilingual

CIBC

Halifax, Canada
Fully remote
Client engagement and support
Problem solving and solution focused
Efficiency and product knowledge
As a member of CIBC’s Agent@Home Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs

Job Summary

  • As a member of CIBC’s Agent@Home Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs.
  • You demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives, obtaining complete information on clients’ issues and summarizing and verifying the facts.
  • At CIBC, your goals are a priority, and they aspire to give you a career, rather than just a paycheck.

Matching Summary

As a member of CIBC’s Agent@Home Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs.

Skills & Requirements

Must-have

  • Client engagement and support
  • Problem solving and solution focused
  • Efficiency and product knowledge
  • Fluent in French and English

Nice-to-have

  • Relationship-oriented bank
  • Embrace strengths and ambitions
  • Meaningful impact and valued
  • Engage with heart and mind

Key Requirements

  • Legally eligible to work in Canada
  • Valid work or study permit if applicable

Work Rights

Legally eligible to work

Tailored Resume

Cover Letter