Snr Exec, Customer Experience (Luxury / Automotive / Hospitality)

PEOPLE PROFILERS PTE. LTD.

Queenstown, Singapore
Competitive remuneration pyckage; comprehensive ra...
Onsite
Manage customer feedback lifecycle
Coordinate customer board meetings
Translate insights into performance actions
The job posting is for a Senior Executive in Customer Experience at People Profilers Pte. Ltd., located in Queenstown, Singapore. The role focuses on managing customer feedback, enhancing customer experiences, and ensuring alignment with service standards, particularly in luxury or premium-brand environments

Job Summary

  • The role involves managing the full lifecycle of customer feedback to ensure timely responses and accurate tracking.
  • Candidates will serve as a key liaison for complex cases, driving coordinated resolutions across multiple teams.
  • Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Matching Summary

Match Score: 85

The job posting is for a Senior Executive in Customer Experience at People Profilers Pte. Ltd., located in Queenstown, Singapore. The role focuses on managing customer feedback, enhancing customer experiences, and ensuring alignment with service standards, particularly in luxury or premium-brand environments.

Salary

Competitive remuneration package; Comprehensive range of benefits; Not specified

Skills & Requirements

Must-have

  • Manage customer feedback lifecycle
  • Coordinate customer board meetings
  • Translate insights into performance actions
  • Conduct quality checks on touchpoints

Nice-to-have

  • Luxury or premium brand experience
  • Strong data analysis skills
  • Comfortable with sensitive escalated cases

Key Requirements

  • Diploma or Degree in Business Administration or related field
  • 3-5 years of relevant Customer Experience experience
  • Experience in service-driven environment preferred

Work Rights

Not specified

Tailored Resume

Cover Letter