Fraud Support Associate (inbound Call Center) - Hybrid
Montytait
Bridgeport, Connecticut, United States of America
Base: $22.79 - $37.99 hourly; bonus/equity: not sp...
Hybrid
Handle inbound calls
Verify customer identity
Investigate flagged transactions
As a Fraud Support Associate, you are the first line of defense protecting our customers’ finances and personal information
Job Summary
As a Fraud Support Associate, you are the first line of defense protecting our customers’ finances and personal information.
You’ll be empowered to make real-time decisions, including when to approve transactions, restrict account access, or require in-branch identity verification to keep our customers safe.
In this role, you’ll protect customers at some of their most stressful moments, safeguard their financial well‑being, and prevent real losses.
Matching Summary
As a Fraud Support Associate, you are the first line of defense protecting our customers’ finances and personal information.
Salary
Base: $22.79 - $37.99 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Handle inbound calls
Verify customer identity
Investigate flagged transactions
Make real-time decisions
De-escalate upset customers
Follow strict security protocols
Nice-to-have
Calm under pressure
Motivated by protecting others
Awareness of fraud scams
Key Requirements
Associates degree or 2 years equivalent work experience