Order Handling Specialist For Electrification

ABB UK

Hybrid (4 days onsite, 1 day wfh)
2+ years experience in order handling
Customer service and operations background
Proficiency with powerbi and salesforce
ABB UK is seeking an Order Handling Specialist for Electrification to enhance customer support and order fulfillment processes. The role emphasizes operational efficiency, customer satisfaction, and effective communication with stakeholders, requiring a minimum of two years' experience in order handling and customer service

Job Summary

  • This role focuses on providing customer support and order-related assistance to achieve target levels of service quality and operational efficiency.
  • The position involves strict execution of cancellation and returns policies while monitoring key performance indicators like order cycle time and case resolution.
  • Employees will act as the first point of contact for distributors and OEMs, utilizing tools like PowerBI and Salesforce to ensure accurate product delivery.

Matching Summary

Match Score: 85

ABB UK is seeking an Order Handling Specialist for Electrification to enhance customer support and order fulfillment processes. The role emphasizes operational efficiency, customer satisfaction, and effective communication with stakeholders, requiring a minimum of two years' experience in order handling and customer service.

Skills & Requirements

Must-have

  • 2+ years experience in order handling
  • Customer service and operations background
  • Proficiency with PowerBI and Salesforce
  • Strong English communication skills
  • Knowledge of order fulfillment processes

Nice-to-have

  • Interest in the Electrification market
  • Experience with Business Intelligence tools
  • Ability to drive operational excellence
  • Collaborative mindset across internal teams

Key Requirements

  • 2+ years of experience in order handling
  • Background in customer service and operations
  • Fluency in written and verbal English

Work Rights

Not specified

Tailored Resume

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