Team Manager, Reporting And Analytics (contract)

Camionneur.ca

Woodbridge, Canada
Total expected compensation: $65,000-$95,000; bonu...
5 years leadership experience
Sql querying and data manipulation
Aws connect and contact lens expertise
The role involves leading the Analysis & Reporting team within Customer Operations to deliver efficiencies and actionable insights for the 407 ETR contact center

Job Summary

  • The role involves leading the Analysis & Reporting team within Customer Operations to deliver efficiencies and actionable insights for the 407 ETR contact center.
  • Candidates must possess advanced skills in SQL, Power BI, Tableau, and AWS Connect to translate business requirements into scalable reporting solutions.
  • This position offers the opportunity to partner with IT and vendors to optimize data analysis processes while managing a high-performance team environment.

Matching Summary

The role involves leading the Analysis & Reporting team within Customer Operations to deliver efficiencies and actionable insights for the 407 ETR contact center.

Salary

Total Expected Compensation: $65,000-$95,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5 years leadership experience
  • SQL querying and data manipulation
  • AWS Connect and Contact Lens expertise
  • Power BI and Tableau dashboard creation
  • Advanced Excel with VBA and Macros

Nice-to-have

  • Call center analytics experience
  • Collection analytics background
  • Cloud-based data lake knowledge
  • Strong coaching and employee development skills
  • Cross-functional committee representation

Key Requirements

  • Post-secondary diploma or degree in Business, IT, Data, Finance, or Statistics
  • Minimum 5 years of leadership experience
  • Proficiency in database systems and DataMarts

Work Rights

Not specified

Tailored Resume

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