Level AI revolutionizes customer engagement by transforming contact centers into strategic assets using an AI-native platform
Job Summary
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets using an AI-native platform.
The role involves leveraging product and technology domain expertise to understand users and industry landscapes, influencing product vision and strategy.
Responsibilities include leading customer research, translating findings into actionable insights, creating prototypes, and collaborating with cross-functional teams.
Matching Summary
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets using an AI-native platform.
Skills & Requirements
Must-have
designing for non-deterministic systems
Figma, Sketch, or Adobe XD
AI/ML fluency
customer research initiatives
high-fidelity prototypes
design systems development
Nice-to-have
strong bias for action
working with ambiguity
startup or high-growth SaaS
customer experience and contact center operations
Key Requirements
5+ years experience in AI-native products
Bachelor's degree in Design, HCI, or related field preferred
Demonstrated experience designing for non-deterministic systems