Qa Tester

Concentrix

Cebu City, Philippines
Problem solving skills
Customer service experience
Computer navigation skills
Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues

Job Summary

  • Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Maintain in-depth knowledge of client products and/or services.

Matching Summary

Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues.

Skills & Requirements

Must-have

  • problem solving skills
  • customer service experience
  • computer navigation skills
  • written and verbal communication
  • attention to detail
  • organizational skills

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • tolerance for repetitive work
  • work as a team member
  • maintain a pleasant tone

Key Requirements

  • High school diploma
  • one year of customer service experience
  • Minimum of two years of college education
  • 12 to 18 months of call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter