Leader, Customer Experience Customer Success Specialist

Cisco UK

Japan
12+ years relevant experience
4+ years people management
Security technology understanding
This role involves leading a high-performing Customer Success Specialist team in Japan to accelerate the transition to a recurring revenue software-centric model

Job Summary

  • This role involves leading a high-performing Customer Success Specialist team in Japan to accelerate the transition to a recurring revenue software-centric model.
  • The leader is responsible for building, mentoring, and coaching the team to drive productivity while ensuring customers achieve success across their entire lifecycle.
  • Candidates must demonstrate the ability to customize CX programs for Security customers and provide regular feedback to internal Cisco entities to improve products and offers.

Matching Summary

This role involves leading a high-performing Customer Success Specialist team in Japan to accelerate the transition to a recurring revenue software-centric model.

Skills & Requirements

Must-have

  • 12+ years relevant experience
  • 4+ years people management
  • Security technology understanding
  • Fluent Japanese and business English
  • Customer facing consultative experience

Nice-to-have

  • Prior security product design experience
  • Experience leading technical architecture teams
  • Passion for customer delight
  • Ability to simplify complex concepts
  • Strong executive communication skills

Key Requirements

  • Bachelor's degree required
  • 12 years of relevant work experience
  • 4+ years direct people leadership
  • Fluent Japanese language proficiency
  • Business level English proficiency

Work Rights

Not specified

Tailored Resume

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