Customer Care Manager Ii - Ocala, Fl

648

Ocala, FL, US
Not specified
Valid driver's license required
Root cause analysis skills
Vendor management experience
PulteGroup is seeking a Customer Care Manager II in Ocala, FL, to oversee customer service processes, manage service requests, and ensure quality assurance for new homes. The ideal candidate should have strong customer service skills and a basic understanding of construction, with 1-2 years of relevant experience preferred

Job Summary

  • This role involves conducting in-person homeowner assessments to determine if corrective work orders are needed.
  • The position requires managing trades to completion of service requests while ensuring customer satisfaction.
  • PulteGroup offers opportunities to grow within a Fortune 500 company recognized as a Great Place to Work.

Matching Summary

Match Score: 85

PulteGroup is seeking a Customer Care Manager II in Ocala, FL, to oversee customer service processes, manage service requests, and ensure quality assurance for new homes. The ideal candidate should have strong customer service skills and a basic understanding of construction, with 1-2 years of relevant experience preferred.

Skills & Requirements

Must-have

  • Valid driver's license required
  • Root cause analysis skills
  • Vendor management experience
  • Construction knowledge preferred
  • Conflict resolution abilities

Nice-to-have

  • Exceptional customer service orientation
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • 1-2 years warranty experience
  • Cost management principles knowledge

Key Requirements

  • Minimum High School Diploma
  • Valid driver's license
  • 1-2 years customer service or warranty experience
  • Basic construction skills
  • Ability to climb ladders and scaffolding

Work Rights

Not specified

Tailored Resume

Cover Letter