Real Time Analyst

Acquire Asia Pacific Pty

Mandaluyong City, Philippines
Real-time contact center monitoring
Contact center metrics understanding
Data-driven decision making under pressure
The Real Time Analyst is responsible for monitoring and managing real-time contact center performance to ensure service levels are met and resources are optimized

Job Summary

  • The Real Time Analyst is responsible for monitoring and managing real-time contact center performance to ensure service levels are met and resources are optimized.
  • Execute real-time adjustments to agent schedules, skill assignments, and call routing to optimize staffing and ensure efficient workload distribution.
  • Join the A-Team and experience the A-Life!

Matching Summary

The Real Time Analyst is responsible for monitoring and managing real-time contact center performance to ensure service levels are met and resources are optimized.

Skills & Requirements

Must-have

  • Real-time contact center monitoring
  • Contact Center metrics understanding
  • Data-driven decision making under pressure
  • Real-time schedule adjustments
  • Communication with stakeholders

Nice-to-have

  • Teamwork and innovation
  • Process improvement identification
  • Collaboration with planning teams
  • Post-incident review participation

Key Requirements

  • Experience as Real Time Analyst or equivalent
  • Proficiency in Microsoft Excel
  • Flexibility for various shifts and sites

Work Rights

Not specified

Tailored Resume

Cover Letter