Senior Production Readiness Manager

Workday

India
Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance knowledge
Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The role emphasizes customer relations, technical expertise, and project management to ensure successful product deployment and performance testing

Job Summary

  • The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
  • This proactive team guides strategic customers through pre-deployment performance testing and business-critical activities in production to maximize product performance.
  • Candidates must possess a BS or MS in a Technical Degree or equivalent experience along with 7+ years in technical support and 5+ years in customer support.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The role emphasizes customer relations, technical expertise, and project management to ensure successful product deployment and performance testing.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance knowledge
  • Workday product architecture understanding
  • Senior leadership engagement skills

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling for technical concepts
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree
  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • Experience with ERP system performance
  • APJ shift availability (6:30am-3:30pm India time)

Work Rights

Not specified

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