Technical Support Specialist – Ecommerce / Saas

Commerce

Remote
Fully remote
Phone, email, and chat support
24x7 environment
Customer service and problem solving
Our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem

Job Summary

  • Our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
  • Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced 24x7 environment.
  • We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

Matching Summary

Our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.

Skills & Requirements

Must-have

  • phone, email, and chat support
  • 24x7 environment
  • customer service and problem solving
  • eCommerce best practices
  • billing, invoice, and account issues
  • web, eCommerce, and hosting technologies

Nice-to-have

  • bold builders, sharp thinkers, technical trailblazers
  • culture of excellence
  • passion for getting every customer on the path to success
  • team player interested in growing and competing
  • celebrating unique histories, perspectives and abilities

Key Requirements

  • customer-facing, service-oriented role experience
  • phone, email, or chat-based technical support experience preferred
  • exceptional ability to utilize self-service resources
  • exceptional critical thinking and soft skills
  • exceptional written and verbal communication skills
  • read or edit within at least one web language
  • flexible to shift work and occasional overtime

Work Rights

Not specified

Tailored Resume

Cover Letter