This role involves providing escalation support to regional teams while independently resolving ticket issues related to PE systems and applications
Job Summary
This role involves providing escalation support to regional teams while independently resolving ticket issues related to PE systems and applications.
The successful candidate will contribute to the industrialization roadmap by defining deployment strategies and ensuring projects meet time and budget constraints.
Thales fosters a workplace culture driven by respect, trust, and collaboration where employees are empowered to bring their best selves to work.
Matching Summary
This role involves providing escalation support to regional teams while independently resolving ticket issues related to PE systems and applications.
Skills & Requirements
Must-have
Windows Server administration
PowerShell and Python scripting
ITSM and ITIL approach knowledge
TCP/IP networking and API testing
SQL proficiency with Oracle/MySQL
Datadog monitoring and log analysis
Nice-to-have
Cloud platform familiarity AWS Azure GCP
Hardware security module knowledge
Lean approach to process improvement
Strong stakeholder management skills
Experience with crypto KMS systems
Key Requirements
Bachelor degree in Engineering or Computer Science
At least 3 years of industry software support experience
Native Chinese speaker with fluent English communication