Customer Experience Supervisor

Suburbancadillacoftroy

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
Customer service team management
Customer issue resolution ownership
Performance tracking and optimization
Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to deliver a smarter, smoother car buying experience

Job Summary

  • Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to deliver a smarter, smoother car buying experience.
  • The Customer Satisfaction Supervisor leads a team focused on exceptional customer resolution and continuous performance improvement.
  • The company offers competitive pay, comprehensive benefits including medical, dental, vision, 401(k), employee stock purchase, and vehicle purchase discounts.

Matching Summary

Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to deliver a smarter, smoother car buying experience.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Employee Stock Purchase

Skills & Requirements

Must-have

  • Customer service team management
  • Customer issue resolution ownership
  • Performance tracking and optimization
  • Cross-team collaboration
  • CRM and ERP data management

Nice-to-have

  • Process optimization and continuous improvement
  • Strong client-facing communication skills
  • Change agent mindset
  • Team motivation and development
  • Positive and values-driven attitude

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years of Customer Service Leadership
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter