Strong understanding of non-financial risk management
Experience partnering with senior executives as trusted advisor
This role is accountable for leading the end-to-end design and execution of the BB Customer Contract Management Program to strengthen risk discipline and improve customer outcomes
Job Summary
This role is accountable for leading the end-to-end design and execution of the BB Customer Contract Management Program to strengthen risk discipline and improve customer outcomes.
You will define and embed a target operating model for contract management, including clear ownership, governance, decision rights, and accountability across business and service teams.
The position offers a highly visible opportunity to influence senior stakeholders and shape a capability that underpins safe, compliant, and customer-focused growth within the Commonwealth Bank Group.
Matching Summary
This role is accountable for leading the end-to-end design and execution of the BB Customer Contract Management Program to strengthen risk discipline and improve customer outcomes.