Leading large-scale digital business transformations
Building relationships with c-level executives
ServiceNow is seeking a Principal Customer Success Executive to lead post-sales activities for its key accounts, ensuring customer success and maximizing value from their offerings. The role requires extensive experience in digital business transformations and strong relationships with C-level executives
Job Summary
The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within ServiceNow's most valuable accounts.
This role requires extensive experience leading large-scale digital business transformations and acting as a trusted advisor to C-level customer executives.
Candidates must have a minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations.
Matching Summary
Match Score: 85
ServiceNow is seeking a Principal Customer Success Executive to lead post-sales activities for its key accounts, ensuring customer success and maximizing value from their offerings. The role requires extensive experience in digital business transformations and strong relationships with C-level executives.
Skills & Requirements
Must-have
12+ years management consulting experience
Leading large-scale digital business transformations
Building relationships with C-level executives
Experience integrating AI into work processes
Driving adoption and renewal KPIs
Nice-to-have
Master's degree preferred
Top-tier consulting firm background
Culture of agility and calculated risk-taking
Thought leadership in industry trends
Cross-functional team collaboration skills
Key Requirements
Minimum 12 years experience in management consulting or leadership
BA/BS required; Master's degree preferred
Proven track record in building high-performing teams