Our team provides comprehensive contact center services to more than 100+ JLL clients globally, specializing in facility management and support operations
Job Summary
Our team provides comprehensive contact center services to more than 100+ JLL clients globally, specializing in facility management and support operations.
The Facilities Help Desk Analyst shall be responsible for handling inbound and outbound calls, emails, chat communications, and ad-hoc facility management requests.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Matching Summary
Our team provides comprehensive contact center services to more than 100+ JLL clients globally, specializing in facility management and support operations.
Skills & Requirements
Must-have
Handle inbound and outbound calls
Analyze operational data
Develop targeted response strategies
Collaborate with cross-functional teams
Create detailed work orders
Maintain performance metrics dashboards
Drive adoption of best practices
Nice-to-have
Empowering people to thrive
Shaping a brighter way forward
Commitment to diversity and inclusion
Utilize advanced technology
Key Requirements
Minimum 1 year experience in facilities help desk or similar role