Not specified (assumed hybrid or onsite based on the nature of the role).
Customer-facing role
Customer escalations
Continuous improvement
Fresenius Medical Care is seeking a Customer Solutions & Excellence Lead in Australia, focusing on enhancing customer relationships and resolving operational challenges. The role involves collaborating with sales and internal teams to drive continuous improvement in service delivery and customer satisfaction
Job Summary
Act as the direct point of contact for customers to manage, troubleshoot, and resolve complex issues and escalations.
Partner with the sales team to support and improve commercial processes, including tenders.
Lead process reviews to identify opportunities for cost reduction, quality improvement, and increased customer satisfaction.
Matching Summary
Match Score: 85
Fresenius Medical Care is seeking a Customer Solutions & Excellence Lead in Australia, focusing on enhancing customer relationships and resolving operational challenges. The role involves collaborating with sales and internal teams to drive continuous improvement in service delivery and customer satisfaction.
Skills & Requirements
Must-have
customer-facing role
customer escalations
continuous improvement
process automation
cross-functional leadership
change management
Nice-to-have
strategic thinking
compassionate work environment
innovative solutions
global collaboration
Key Requirements
Proven experience in direct customer-facing role
Experience managing a PMO
Strong background in continuous improvement methodologies