Head Of Customer Loyalty And Lifecycle Transformation

Capital One Canada

Toronto, Ontario, Canada
3d onsite
5+ years process management experience
5+ years cross-functional stakeholder management
2+ years leading a team of process managers
This role involves leading a dedicated team of Process Managers to ensure seamless, resilient, and scalable customer-facing programs

Job Summary

  • This role involves leading a dedicated team of Process Managers to ensure seamless, resilient, and scalable customer-facing programs.
  • The position requires taking transformative ownership of critical business processes including rewards, insurance, and account lifecycle transitions.
  • Capital One offers a hybrid work environment with 3 days in the office, along with comprehensive benefits including mental health coverage and tuition subsidies.

Matching Summary

This role involves leading a dedicated team of Process Managers to ensure seamless, resilient, and scalable customer-facing programs.

Skills & Requirements

Must-have

  • 5+ years process management experience
  • 5+ years cross-functional stakeholder management
  • 2+ years leading a team of Process Managers
  • Risk assessment and control testing expertise
  • Lean Six Sigma methodology application

Nice-to-have

  • Experience in Financial Industry
  • Agile workplace environment experience
  • SQL or Tableau data visualization skills
  • Customer research and problem-solving background
  • Possibilities mindset for innovation

Key Requirements

  • At least 5 years in process or risk management
  • At least 5 years in cross-functional environments
  • At least 2 years of team leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter