Johnson & Johnson is seeking an Analyst for their Customer Quality team in São Paulo, Brazil. The role involves providing contact center support for complaint handling while ensuring adherence to regulatory guidelines and enhancing customer satisfaction
Job Summary
This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience and retention.
Evaluates and resolves product complaints worldwide per JJVC, FDA, ISO, SOX, and other applicable regulatory requirements.
Monitors feedback activity using CHS and SAP systems to provide complaint resolution and promote customer satisfaction.
Matching Summary
Match Score: 85
Johnson & Johnson is seeking an Analyst for their Customer Quality team in São Paulo, Brazil. The role involves providing contact center support for complaint handling while ensuring adherence to regulatory guidelines and enhancing customer satisfaction.
Skills & Requirements
Must-have
Complaint handling
Customer experience and retention
Adherence to department procedures
Country specific privacy and regulatory guidelines
Product complaint evaluation and resolution
CHS and SAP systems monitoring
Accurate file documentation
Positive customer interaction
Cooperative and collaborative team member
Nice-to-have
Flexibility and willingness to assist
Constructive communication
Cross-functional team contribution
Effective peer and leadership interaction
Key Requirements
Vocational, Certificate, Technical, or Associates degree
2 years customer service/relations experience
Strong interpersonal, organizational and multi-tasking skills
Effective written and oral communication skills in English, Spanish, and Portuguese as required by affiliate