Service Manager - Aircraft Availability Center Business Aviation
Rolls-Royce
Dahlewitz, Germany
**
Resolution of urgent operational issues
Aircraft service disruption (aog)
Real-time solution integration
**
Rolls-Royce is seeking a Service Manager for its Aircraft Availability Center in Dahlewitz, Germany. This role involves managing urgent operational issues to ensure aircraft service continuity, leading teams, and maintaining effective communication with stakeholders.
**
Job Summary
Act as the main focal point for resolution of urgent operational issues ensuring timely recovery or avoidance of Aircraft Service Disruption (AOG etc.) and lead and supervise team members within service customer support.
Own and deliver the service restoration for all operational issues, along with integration, tasking, enactment (as appropriate) and deliver the technical, logistical and manpower solutions, to ensure engine serviceability, to meet operational needs and contractual Obligations.
Ensure flawless and effective communication with external and external customers as well as provide the consistent after hours point of contact (24/7/365).
Matching Summary
Match Score: 75
**
Rolls-Royce is seeking a Service Manager for its Aircraft Availability Center in Dahlewitz, Germany. This role involves managing urgent operational issues to ensure aircraft service continuity, leading teams, and maintaining effective communication with stakeholders.
**
Skills & Requirements
Must-have
Resolution of urgent operational issues
Aircraft Service Disruption (AOG)
Real-time solution integration
Service restoration
Technical, logistical, and manpower solutions
Performance monitoring and reporting
Customer communication
24/7/365 after hours contact
Nice-to-have
Agility, boldness, collaboration, simplicity
Commercial appreciation
Key Requirements
Degree in business administration or engineering or equivalent
Technical / Logistical / Line Maintenance knowledge and experience
Customer Services / Operational experience
Leadership, problem solving / decision making and program management experience
Fluent in written and spoken English
Previous experience in a 24/7 Operations environment