Base: $25.13 - $29.49 ph; bonus/equity: not specif...
Remote
Inbound and outbound communication
De-escalate sensitive situations
Manage care coordination tasks
Spring Health is seeking a Temporary Care Support Coordinator to provide exceptional non-clinical support to members and providers in a remote setting. The ideal candidate will have experience in customer service and the ability to manage sensitive information while ensuring high levels of member satisfaction
Job Summary
Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access.
The Temporary Care Support Coordinator will serve as the primary point of contact for members and providers, providing exceptional support.
This is a temporary position with the opportunity to extend or become permanent, reporting to the Care Support Team Lead.
Matching Summary
Match Score: 75
Spring Health is seeking a Temporary Care Support Coordinator to provide exceptional non-clinical support to members and providers in a remote setting. The ideal candidate will have experience in customer service and the ability to manage sensitive information while ensuring high levels of member satisfaction.
Salary
Base: $25.13 - $29.49 per hour; Bonus/Equity: Not specified; Benefits: Not eligible for non-statutory benefits
Skills & Requirements
Must-have
Inbound and outbound communication
De-escalate sensitive situations
Manage care coordination tasks
Troubleshoot technical issues
Empathetic listening skills
Maintain composure under pressure
Nice-to-have
Experience in Jira, Zendesk
Experience in phone support
Experience in healthcare/health tech
Key Requirements
At least one year of customer service experience
Experience working with individuals with diverse backgrounds
Proven experience handling sensitive information
Understanding of confidentiality and privacy regulations
Ability to work independently and manage time effectively
Ability to work 1 weekend per month and 4 holidays per year