Customer Service Rep/agent With Portuguese

Bridgestone EMEA

Poznań, PL
On-site
Portuguese c1
English c1
Sap knowledge
You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information

Job Summary

  • You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
  • You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
  • Build strong customer relationships and adopt customized strategies.

Matching Summary

You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.

Skills & Requirements

Must-have

  • Portuguese C1
  • English C1
  • SAP knowledge
  • CRM tools familiarity

Nice-to-have

  • Strong communication skills
  • Problem-solving skills
  • Customer focus
  • Collaborative mindset
  • Goal-oriented approach

Key Requirements

  • Previous customer service experience preferred
  • Basic Excel skills
  • Ability to navigate data and use Power BI

Work Rights

Not specified

Tailored Resume

Cover Letter